Shipping & Delivery Policy
Handcrafted in Massey, Auckland • Dispatched via CourierPost & NZ Post Track & Trace
Laser cutting, engraving & 3D printing in Auckland
Automatically applied at checkout across NZ
Strictly by prior appointment upon completion
Domestic Delivery Tiers & Estimated Transit
| Service Tier | Destination | Transit Time | Cost (15% GST incl.) |
|---|---|---|---|
| Standard NZ Urban | North Island (Auckland, Wellington, Hamilton) | 1–2 business days | $8.50 NZD |
| Standard NZ Urban | South Island (Christchurch, Dunedin, Queenstown) | 2–3 business days | $8.50 NZD |
| Rural Delivery (RD)RD | Rural addresses nationwide | 3–5 business days | $14.00 NZD ($8.50 + $5.50 RD) |
| Free NZ Delivery | Nationwide (Urban & Rural) | 1–4 business days | FREE on orders $100+ |
| Auckland Click & Collect | 54 Zefiro Drive, Massey, Auckland (strictly by appointment) | Ready in 1–3 business days | FREE |
Rural Delivery (RD) Addresses
CourierPost and NZ Post require handoff to designated rural delivery contractors. Rural deliveries incur an additional $5.50 surcharge and typically take 1–3 additional business days beyond standard urban transit. Our checkout automatically validates rural postcodes.
Packaging & Fragile Keepsake Protection
Every wooden keepsake, acrylic LED nightlight, and glassware item is individually bubble-wrapped and cushioned with recyclable eco-friendly honeycomb kraft paper. Fragile warning labels ensure couriers handle parcels with care.
Order Tracking & Courier Updates
As soon as our team packs and scans your order, an automated email with your CourierPost / NZ Post track and trace tracking link is dispatched. You can also monitor real-time progress through our tracking portal.
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