Guaranteed Consumer Protections

Returns, Refunds & Damaged Goods

Governed by the New Zealand Consumer Guarantees Act 1993 • The Odd Shop (Ajeck Systems Limited)

Your Rights Under the New Zealand Consumer Guarantees Act 1993 (CGA)Under New Zealand consumer law, all products sold by The Odd Shop must be of acceptable quality, fit for purpose, and accurately match the descriptions and proofs provided. If any item we produce fails to meet these statutory standards, you are entitled to a full remedy: a prompt free remake or a 100% refund.

1Personalised & Made-to-Order Goods

Because our keepsakes, engraved cutting boards, acrylic nightlights, and drinkware are personalized with custom names, bespoke dates, and unique graphics, they cannot be resold.

Change of Mind Exemption: In alignment with standard New Zealand e-commerce practices and statutory guidelines, custom made-to-order goods are not eligible for return or refund due to change of mind, customer spelling errors, or incorrect personalization details submitted during ordering.

2Defects, Faults & Engraving Errors

We take immense pride in our Auckland craftsmanship. If an error is on our end, we make it right immediately:

Engraving Typos: If the engraved text does not match the personalization you submitted at checkout, we will laser engrave a replacement within 24 hours at no cost.

Manufacturing Faults: Wood splitting, peeling acrylic, or electrical defects in LED bases are covered under our 12-month craftsmanship guarantee.

3Damage in Courier Transit (48-Hour Protocol)

All parcels are insured via CourierPost / NZ Post. If your parcel arrives damaged, crushed, or broken:

Notify Us within 48 Hours: Please inspect your parcel upon arrival and contact us within 48 hours of delivery.
Provide Clear Photos: Send clear photos showing (a) the broken or damaged product, and (b) the external courier shipping box and shipping label.
Immediate Resolution: Once received, our team will rush a priority remake into production without waiting for the courier insurance claim to settle.

4Refurbished Tech 3-Month RTB Hardware Warranty

All refurbished hardware items (laptops, displays, and docking stations) include a 3-Month Return-To-Base (RTB) Hardware Warranty from the date of delivery, fully compliant with the New Zealand Consumer Guarantees Act 1993 (CGA).

Hardware Failure: Failure of motherboard, CPU, RAM, display panel, ports, or solid-state drive during the 90-day period will be repaired or replaced free of charge.

Battery Health Protection: Every laptop battery is verified at 80%+ design capacity upon dispatch. If capacity degrades below 80% during the 3-month warranty, we replace the battery cell.

Warranty Exclusions: Like all standard commercial hardware warranties, physical drop impact damage, cracked screens caused by user pressure, liquid spills or ingress, software/malware corruption, and unauthorized internal chassis tampering are excluded from warranty coverage.

5Refund Processing & Turnaround

When a refund is approved by our support team:

Card Payments (Stripe): Credited to the original credit/debit card within 3–5 business days depending on your bank.
NZ Internet Banking: Refunded directly to your nominated NZ bank account via direct credit within 1–2 business days.
A formal credit note and amended GST invoice will be emailed for your accounting records.

Need to report a damaged item or production error?

Submit an inquiry with your Order ID for priority handling.

Submit Support Request →

Check delivery options:

Shipping & Delivery Terms of Service